Returns & Refunds Policy
At AuraSkin Glow, we want you to be satisfied with your purchase. If you are not completely satisfied, eligible items may be returned for a refund or exchange.
Eligibility
Items must be unused, unopened, and in their original condition. Due to hygiene and skincare safety, we cannot accept products that have been opened or used.
Refunds
Once your return is approved and received, your refund will be processed to the original payment method. Please allow the appropriate processing time for the refund to appear in your account.
Exchanges
Eligible items may be exchanged for another product of equal value. Please contact us before sending anything back so we can provide the next steps.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after receiving your order. Include your order number and clear photos of the product and packaging so we can assist you.
How to Request a Return or Refund
Please contact us through our Contact Us page before sending anything back. We will provide you with the next steps for your return, refund, or exchange.
Please Note
Customers are responsible for return shipping costs unless the item was damaged or the wrong product was sent.