Refund policy

At AuraSkin Glow, we want you to be happy with your purchase. Please review the following policy before placing your order.

 

Returns 

Due to the nature of our skincare products, we do not accept returns or exchanges on products that have been opened or used.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can help resolve the issue.

 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

 Please include your order number and clear photos of the product and packaging so we can review the issue.

 

Refunds

If your return or refund request is approved, we will provide instructions for the next steps. Approved refunds will be issued to the original payment method.

Shipping fees are generally non-refundable unless the issue was caused by an error on our part.

 

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged.